Shipping Policy

Our mission is to ensure that your Caratbazaar order reaches you safely and securely, wherever you are in the world.

We ship internationally, with a primary focus on customers in the United States and Canada, and are committed to providing a reliable and seamless shipping experience.

We work with trusted international logistics partners such as DHL, FedEx, and UPS, along with their authorized domestic and last-mile delivery partners, to help ensure your jewelry remains in safe hands throughout its journey.

Order Processing

Most orders are processed within 24–48 hours after payment and order confirmation.

Processing time may vary depending on:

• Product availability

• Order verification

• Customization requirements

• Production requirements

• High order volumes

Once your order has been dispatched, you will receive tracking details so you can follow your shipment.

Estimated Delivery Time

Orders are generally delivered within 7–10 business days after dispatch.

Business days exclude:

• Saturdays

• Sundays

• Public holidays

Delivery timelines are estimates and may vary depending on the destination, courier serviceability, customs clearance, product availability, and other circumstances outside our reasonable control.

Track Your Order

Once your order has been dispatched, we will send you a tracking link through your registered:

• Email

• WhatsApp / Phone Number, where available

You can use the tracking link to follow your shipment from dispatch until delivery.

Please note that tracking information may take some time to update after the courier receives the shipment.

Customized & Made-to-Order Products

Some Caratbazaar Moissanite Jewelry may require customization, special sizing, or additional production before dispatch.

If you have ordered a:

• Customized product

• Special ring size

• Personalized design

• Made-to-order jewelry piece

please allow approximately 4–5 additional business days for production and preparation.

We always aim to complete customized and made-to-order products as quickly as possible without compromising on quality.

International Customs & Clearance

International shipments may be subject to customs clearance in the destination country.

Customs processing times are controlled by the relevant customs authorities and may occasionally affect the estimated delivery timeline.

Any customs duties, import taxes, brokerage charges, or other government fees applicable to your order will be handled according to the terms displayed at checkout and applicable local regulations.

Cancellation

Changed your mind? No worries.

You may request cancellation within 24 hours of placing your order, provided that processing, customization, or production has not already started.

Once your order has entered processing or production, cancellation may no longer be possible.

If your order has already been dispatched, it cannot be cancelled. After delivery, eligible products may be returned or exchanged according to our Return, Exchange & Refund Policy.

Customized or made-to-order products may have different cancellation and return eligibility.

Possible Delivery Delays

While we make every effort to deliver orders within the estimated timeline, occasional delays may occur due to:

• High order volumes

• Product customization or production requirements

• International courier delays

• Local last-mile delivery delays

• Customs clearance

• Remote delivery locations

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• Unforeseen circumstances

We will make reasonable efforts to keep you informed if there is any significant change to your order or expected delivery timeline.

P.O. Box Addresses

For security and reliable delivery of high-value jewelry, we do not ship to P.O. Box addresses.

Please provide a complete residential or business street address where the courier can safely deliver the package.

Orders placed with a P.O. Box address may be placed on hold until a valid physical delivery address is provided.

Incorrect Shipping Address

Please make sure your shipping address, postal code, apartment or unit number, phone number, and other delivery details are correct before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional courier or re-delivery charges caused by incorrect information provided by the customer may be the customer's responsibility.

Delivery Issues

If your tracking shows that the order has been delivered but you have not received it, we recommend first checking with:

• Household members

• Reception or concierge

• Neighbors

• Your local courier delivery point

If you still cannot locate the parcel, please contact the courier using your tracking number and inform our customer support team.

If your parcel arrives damaged, opened, incomplete, or with an incorrect product, please record a clear and continuous unboxing video starting from the sealed package and contact us as soon as possible.

Contact Us

For shipping, tracking, cancellation, or delivery assistance, please contact:

Email: support@caratbazaar.global
Email: caratbazaar.global@gmail.com
Call / Text: +1 (213) 556 1845

Please include your order number when contacting us so our team can assist you faster.

We are committed to making your international shopping experience with Caratbazaar safe, smooth, and reliable.