Refund policy

Return, Exchange & Refund Policy

At Caratbazaar, every piece of jewelry goes through quality inspection before dispatch. We want you to feel confident when ordering from us, so we recommend reading this Return, Exchange & Refund Policy before placing your order.

1. 15-Day Return & Exchange Period

Eligible products may be returned or exchanged within 15 calendar days from the date of delivery.

The 15-day period begins on the date your shipment is marked as delivered by the courier.

To request a return or exchange, please contact us before sending the product back.

Email: support@caratbazaar.global
Call/Text : +1 (213) 556 1845

Please provide:

  • Your order number
  • Name and email used for the order
  • Reason for return or exchange
  • Product photographs, if requested
  • Unboxing video if the product arrived damaged, incorrect, or incomplete

Products sent back without prior return authorization may not be accepted.

Requests made after 15 days of delivery may not be accepted.


2. Change of Mind Returns

We understand that jewelry can sometimes look or feel different once you receive it.

Eligible non-customized products can therefore be returned within 15 days of delivery for reasons such as:

  • Change of mind
  • Product not preferred after delivery
  • Customer wants a different design
  • Customer ordered the wrong standard size
  • Customer wants a different eligible product
  • Personal preference

For change-of-mind returns:

  • The product must meet all return-condition requirements
  • The customer is responsible for return shipping costs
  • Original shipping charges, if any, are non-refundable

A refund will be issued only after the returned product passes our quality inspection.

3. Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for any issue related to:

  • Damaged product

  • Wrong product received

  • Missing item

  • Stone issue

  • Broken jewellery

  • Packaging issue

The video should start before opening the parcel and should clearly show the full package, product, tags, invoice, certificate and packaging.

Without a proper unboxing video, damage, missing item or wrong product claims may not be accepted.

Moissanite Jewellery Return & Exchange Policy

Eligible Moissanite Products

Moissanite jewellery may be eligible for return or exchange only if:

  • The product is not customised

  • The product is not made in gold

  • The product is not specially made on order

  • The product is unused and unworn

  • The product is returned with original packaging, tags, certificate and invoice

  • The return request is raised within 3 days of delivery

Moissanite Products Not Eligible for Return / Exchange

The following Moissanite products are not eligible for return or exchange:

  • Custom-made designs

  • Made-to-order jewellery

  • Gold jewellery

  • Personalised jewellery

  • Engraved jewellery

  • Products made in a special ring size or special requirement

  • Products damaged due to customer usage

  • Products without original packaging, certificate or invoice

The jewellery must be unused, unworn and in the same condition as delivered.

Return Shipping

The customer has to bear the return shipping cost.

We recommend using a safe and trackable courier service. Caratbazaar will not be responsible if the return parcel is lost or damaged in transit while being sent by the customer.

Quality Check Process

Once we receive the returned product, our team will inspect it.

The product will be checked for:

  • Usage marks

  • Damage

  • Missing stones

  • Tampering

  • Missing tags

  • Missing certificate

  • Missing packaging

  • Product condition

Refund or exchange will be processed only after the product passes our quality check.

If the product fails quality check, return or exchange will not be approved and the product may be sent back to the customer.

Refund Process

If your return is approved after quality check, the refund will be processed to the original payment method used at the time of purchase.

Refunds are usually processed within 3 to 7 working days after quality check approval. Bank or payment gateway timelines may vary.

Exchange Process

If your exchange request is approved, the new product will be dispatched after the returned product passes quality check.

Exchange dispatch timelines may vary depending on product availability and whether the new product needs to be made on order.

Important Notes

  • Return or exchange is not applicable on every product.

  • Gold Moissanite jewellery and custom-made jewellery are not returnable.

  • Custom or specially made Lab Grown Diamond jewellery is not returnable.

  • Lab Grown Diamond jewellery is not returnable for change of mind, wrong size selected by customer or personal preference.

  • Shipping charges, COD charges, payment gateway charges or other handling charges, if any, may not be refundable.

  • Any free gift, certificate, tag or packaging received with the product must be returned.

  • Caratbazaar reserves the right to reject any return or exchange if the product does not meet the policy conditions.